Labels shopping timesShopping Times

We’re open every day:
(closed Christmas Day and Easter Sunday)

Monday – Saturday: 9:00am – 5.30pm
late night shopping until 7pm
10:00am – 4.30pm (open for breakfast and browsing 10:00am – 10:30am)
Bank Holidays:
9:00am – 5.30pm


We will exchange or refund purchases by the original method of payment if returned within 14 days of purchase with the receipt and in the original, unused, resalable condition. Furniture, pierced earrings, hats, foodstuffs, pillows, duvets, perfume and grooming products, protectors and shoe products are non-returnable. This does not affect your statutory rights.

If you would like to contact us about returning an item, you can reach us by:

Telephone: 01989 769000
Fax: 01989 765914
Post: Customer Services, Labels Shopping, Ross Park, Ross on Wye, Herefordshire, HR9 7QJ

Gift VouchersGift Vouchers

With so much choice in-store, Labels gift vouchers are the perfect solution for the perfect gift. Available in £5, £10 and £20 denominations.



Personal ShoppingPersonal Shopping

At Labels every member of our team has a sound working knowledge of all our store department. Our Personal Shoppers will be delighted to assist you, and help you to find and choose what you need – whatever the reason, at any time, for however long it takes.

So that we can get ready for your visit, and allocate a Colleague to meet you when you arrive, we would ask that you let us know the date and time that you plan to visit and what it is you are looking for. We can then pre-select items for you try, which will be ready for you to peruse upon arrival. 

facilitiesFacilities & Access

Highchairs in our Café. Complimentary use of children’s buggies whilst shopping. Outdoor seating. Daily newspapers – national and local. Mother & Baby and Father & Baby rooms (lower floor). Cash-back of up to £50 is available on most debit-card transactions.

Designated, easy access disabled parking bays (at both upper and lower car parks).
Easy, level, access points
Low-level till points
Easy-access toilet facilities (on both floors)
Easy-access fitting rooms with low-level mirrors and coat hooks (lower floor)
Lifts between floors (as well as stairs)
Induction hearing loop (at till points on both floors)
Complimentary use of wheelchairs and walking frames whilst shopping
Many of our Colleagues have the ‘Welcome All’ certificate
Lots of space throughout the store for easy manoeuvrability in wheelchairs, mobility scooters and pushchairs.

joinusJoin Our Team

Founded by Angie Ellis in 1991, Labels has grown to become one of the UK’s favourite Outlet Shopping Destinations and a major visitor attraction within an Area of Outstanding Natural Beauty – located in the beautiful country of Herefordshire, at the gateway to the Wye Valley, Forest of Dean.Labels is a ‘people business’; absolutely committed to giving the highest level of service to our customers and visitors, so if you enjoy being part of a team in a busy (often very busy!) retail store and you are extremely well presented, with a personality that shows you love working with people, we’d love to hear from you!Labels’ busiest trading days are Saturdays, Sundays and Bank Holidays, so it’s essential that you are flexible and available to work on these days, as well as on weekdays.

Our Vacancies will be posted here, but we’re always happy to hear from you if you would like to be considered for a role within our team. Please email your up to date CV (as an attachment), along with an overview of the type of role you are looking for, to our Business Admin Team: