Info

Labels shopping timesShopping Times

We’re open every day:
(only closed Christmas Day and Easter Sunday)

Monday – Saturday: 9:30am – 6pm
Thursday:
late night shopping until 8pm
Sunday:
10:45am – 5pm (to comply with legislation we’re open for browsing only 10:45am – 11am)
Bank Holidays:
9:30am – 6pm

Christmas and New Year Opening:
Our usual shopping times apply throughout the Christmas and New Year period, with the following exceptions:

Christmas Eve – Wednesday 24 December: 9am – 4pm
Christmas Day – Thursday 25 December: CLOSED
Boxing Day - Friday 26 December: 11am – 5pm
New Year’s Eve – Wednesday 31 December: 9.30am – 5pm
New Year’s Day – Thursday 01 January: 11am – 5pm

returnsReturns

OUR RETURNS POLICY:
We will exchange or refund purchases by the original method of payment if returned within 14 days of purchase with the receipt and in the original, unused, resalable condition. Furniture, pierced earrings, hats, foodstuffs, pillows, duvets, perfume and grooming products, protectors and shoe products are non-returnable. This does not affect your statutory rights.

EXTENDED RETURNS PERIOD
We will exchange or refund items purchased during the period Saturday 18 October 2014 – Wednesday 24 December 2014 inclusive, if returned by Sunday 11 January 2015, with the receipt and in the original, unused, resalable condition.
Furniture, pierced earrings, hats, foodstuffs, pillows, duvets, perfume, grooming products, protectors and shoe care products are non-returnable.
This does not affect your statutory rights.

If you would like to contact us about returning an item, you can reach us by:

Telephone: 01989 769000
Fax: 01989 765914
Email: shop@labelsoutletshopping.co.uk
Post: Customer Services, Labels Outlet Shopping, Ross Park, Ross on Wye, Herefordshire, HR9 7QJ

Gift VouchersGift Vouchers

With so much choice in-store, Labels gift vouchers are the perfect solution for the perfect gift. Available in £5, £10 and £20 denominations.

 

 

Personal ShoppingPersonal Shopping

At Labels every member of our team has a sound working knowledge of all our store department. Our Personal Shoppers will be delighted to assist you, and help you to find and choose what you need – whatever the reason, at any time, for however long it takes.

So that we can get ready for your visit, and allocate a Colleague to meet you when you arrive, we would ask that you let us know the date and time that you plan to visit and what it is you are looking for. We can then pre-select items for you try, which will be ready for you to peruse upon arrival. 

facilitiesFacilities & Access

The easy-access wheelchair ramp - at our upper main entrance (adjacent to KFC) - is temporarily closed for repairs.

Please use the alternative easy-access entrance on the lower floor.

Apologies for any inconvenience.

Highchairs in our Café and Seafood Bar. Complimentary use of children’s buggies whilst shopping. Outdoor seating. Daily newspapers – national and local. Mother & Baby and Father & Baby rooms (lower floor). Cash-back of up to £50 is available on most debit-card transactions.

Designated, easy access disabled parking bays (at both upper and lower car parks).
Easy, level, access points
Low-level till points
Easy-access toilet facilities (on both floors)
Easy-access fitting rooms with low-level mirrors and coat hooks (lower floor)
Lifts between floors (as well as stairs)
Induction hearing loop (at till points on both floors)
Complimentary use of wheelchairs and walking frames whilst shopping
Many of our Colleagues have the ‘Welcome All’ certificate
Lots of space throughout the store for easy manoeuvrability in wheelchairs, mobility scooters and pushchairs.

joinusJoin Our Team

Founded by Angie Ellis in 1991, Labels has grown to become one of the UK’s favourite Outlet Shopping Destinations and a major visitor attraction within an Area of Outstanding Natural Beauty – located in the beautiful country of Herefordshire, at the gateway to the Wye Valley, Forest of Dean.Labels is a ‘people business’; absolutely committed to giving the highest level of service to our customers and visitors, so if you enjoy being part of a team in a busy (often very busy!) retail store and you are extremely well presented, with a personality that shows you love working with people, we’d love to hear from you!Labels’ busiest trading days are Saturdays, Sundays and Bank Holidays, so it’s essential that you are flexible and available to work on these days, as well as on weekdays.

Our Vacancies will be posted here, but we’re always happy to hear from you if you would like to be considered for a role within our team. Please email your up to date CV (as an attachment), along with an overview of the type of role you are looking for, to our Business Admin Team: recruitment@labelsoutletshopping.co.uk